FAQs

You can email us at novabeautyy33@gmail.com, where our customer support team will be happy to assist you with anything you need.

Yes, we ship worldwide.

We ship from Hong Kong.

As we aim to process orders as quickly as possible, you must request any changes or cancellations within 12 hours of placing your order.

Requests made after this time may be denied. However, you may return your order for a full refund after receiving it.

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

All orders are processed and shipped from our warehouse.

Please allow extra processing time during holidays and sales seasons.

Orders are processed Monday to Friday and usually within 1–3 business days from the order date.

Orders are not shipped on weekends.

Due to high demand, delivery may take 2–4 weeks.

If your order does not arrive within 30 days after shipping, you are eligible for a full refund.

Prices on our website are shown in US Dollars and are tax-free.

You may be required to pay import duties, taxes, or customs fees once your order arrives in your country.

These charges are determined by your local customs office and are the customer’s responsibility.

We are not responsible for customs delays.

Please contact us at novabeautyy33@gmail.com to start the return process.

If you received an incorrect, missing, or defective item, please contact us immediately at

novabeautyy33@gmail.com with:

We will resolve the issue as quickly as possible.

Refunds are issued to the original payment method.

Credit/debit card refunds may take 7–10 business days to appear, depending on your bank.

If you have not received your refund yet, please contact your bank or credit card provider, as processing times may vary.