Refund policy

You may request to change or cancel your order within 12 hours of placing it.
After this time, orders cannot be modified or canceled because they are already being processed.

Once you receive your order, you may request a return for a full refund.
To be eligible for a return, the item must be in its original condition, unused, and in the original packaging, along with proof of purchase.

To start a return, please contact us at:
Novabeautyy33@gmail.com

If your return is approved, we will provide instructions on how to return the item.
Items sent back without prior authorization will not be accepted.
Damaged, incorrect, or missing items

If you receive an item that is defective, damaged, incorrect, or missing,
please contact us immediately with:
• Your order number
• Photos of the item and packaging
We will review your case and resolve it as quickly as possible.

Delivery issues

If your order does not arrive within 30 days after shipping,
you are eligible for a full refund.
Refunds

All refunds are issued to the original payment method.
• Credit/debit card refunds are processed within 7–10 business days after approval.
• Processing time may vary depending on your bank or card provider.

If you haven’t received your refund yet, please contact your bank or credit card company first.